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Literature Grade 1 Term 1-2
Last updated: 21 June 2025
Jool Education E-Book/PDF Refund Policy
This Refund Policy governs refund requests for digital products (e-books and PDFs) purchased through Jool Education (“we,” “us,” or “our”). By completing a purchase, you agree to the terms below.
1. Scope
Applies to: All digital downloads of e-books and PDFs sold on our website.
Excludes: Physical products, subscription services, and bundled offers that include physical components.
2. Eligibility for Refunds
You may request a refund within 14 days of purchase if one or more of the following apply:
Defective File
The downloaded file is corrupted, unreadable, or fails to open in standard PDF/e-reader software.
Incorrect File Delivered
You received a title or version different from what you purchased.
Duplicate Purchase
You accidentally bought the same e-book/PDF twice within a 24-hour window.
Requests made after 14 days will be assessed on a case-by-case basis but cannot be guaranteed.
3. Non-Refundable Situations
We cannot refund where:
You change your mind after successfully downloading the file.
You did not read the product description prior to purchase.
Your device’s software or hardware prevents access, provided the file itself is functional.
You experience an interrupted download but can resume it.
4. How to Request a Refund
Email Us
Send to: contact@sayhijool.com
Subject: “Refund Request – Order #[Your Order Number]”
Include in Your Message:
Order number
E-book/PDF title
Date of purchase
Brief description of the issue
Acknowledgement & Review
We’ll confirm receipt within 1 UK business day.
If needed, we may ask for a screenshot or the faulty file for verification.
Resolution
Approved refunds are credited to the original payment method within 5–7 business days.
If we can correct the issue (e.g., resend the proper file), we may offer a replacement instead of refunding.
5. Payment Methods & Processing
Refunds go back to the original payment method (credit/debit card, PayPal, etc.).
Actual posting times vary by payment provider.
6. Exceptions & Escalations
If you believe your situation warrants special consideration (e.g., exceptional circumstances), reply to our refund confirmation email. We aim to respond within 2 UK business days.
7. Contact & Support Hours
Email: contact@sayhijool.com
Hours: Monday–Friday, 09:00–17:00 GMT/BST
8. Policy Changes
We may update this policy periodically. The “Last updated” date at the top shows the current version. Continued use of our site after updates signifies your acceptance of any changes.
Need to review our refund terms? You can find everything you need to know on our dedicated Refund Policy page. Simply click the link below to learn about eligibility, how to submit a request, processing times, and more—our goal is to make the process as smooth and transparent as possible.
